Friday, September 27, 2013

SCAM ALERT! Entergy disconnection threats

A scam originally targeting residents earlier this spring was making the rounds through the New Orleans area restaurant industry Friday. The Louisiana Restaurant Association received a phone call this afternoon from a member who unfortunately fell victim to the Entergy disconnection scam.

As they have since late spring, con arts give you a call and say that your electric bill payment is past due and that your service will be disconnected within the hour if you don’t pay up. Then you are directed to transfer funds electronically, sometimes through the system known as “MoneyPack.”
LRA member Keith Dusko, owner of Chiba restaurant in the Riverbend neighborhood, was immediately suspicious and avoided getting duped by scammers. He shares his encounter will readers here.

Entergy doesn't want you to fall victim to this scam and reminds you:
  • While the company does place courtesy calls if you are at risk for disconnection, these are recorded calls, and are not calls from live customer service representatives. Entergy NEVER demands immediate payment.
  • While you may pay your Entergy bill by phone or credit card, it is ONLY through BillMatrix, a third-party vendor we use for this purpose.
  • You shouldn't give your personal information to strangers. If a call sounds suspicious, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.
You should only use authorized methods and legitimate banking information to pay your Entergy bill. 

If you believe you're a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general's office. If you believe your Entergy account has been affected, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.

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