Since last week’s National Food Safety Month article, I’ve
dined out with my co-worker with a gluten allergy. Her food allergy awareness
is always top of mind at a restaurant and since I dine with her, it is for me
as well.
In preparation for our lunch meeting, I called ahead to let
them know that a member of our party had a gluten allergy. In a perfect world,
that call would have triggered a series of events that would have led to a
really enjoyable dining experience.
She notified the server who took our drink order that she
had a gluten allergy. Another server came to take our order. When the questions
about gluten-free options started flying, the second server didn’t have the
knowledge and rushed off to the kitchen for answers. At this time, the first
server returned and gave a rundown of what was gluten-free.
“Try the chicken. It’s fantastic and gluten free,” the first
server urged.
When the entrees were presented, my co-worker noticed that
the garnish was flash fried and her entrée had to be removed. Again, there was
confusion from a different server who questioned whether or not the entrée
would be able to be eaten if just the garnish was removed.
In Week 3 of National Food Safety Month, we’re exploring
cross-contact and the front of the house operations. After taking the new
ServSafe Allergens online course, I have a whole new appreciation for the front
of the house staff’s role in serving guests safely with food allergies.
Remember, cross-contact occurs when one food comes in
contact with another food, and their proteins mix. It can also occur when the
same equipment and utensils are used to prepare or serve food, such as scooping
pine nuts, then raisins with the same spoon.
Cross-contact can happen easily in the front of the house,
especially if surfaces aren’t cleaned carefully. There are several things that
you can do to keep your customers who have food allergies safe:
- Even if a table was cleaned after the last guest seating, there may still be allergens on the surfaces. Start by removing utensils and other items from the table and then clean and sanitize it. Use a disposal paper towel, not the same cloth used previously.
- Salt and pepper shakers, other condiments and sugar and sweetener packages can also be a source of cross-contact. They should be cleaned or removed from the table entirely.
- Laminated menus should be cleaned on a regular basis. Guests with food allergies may also request to have them cleaned and sanitized upon arrival.
- Work stations should be cleaned just as carefully as other areas to prevent cross-contact.
We took all the proper steps to ensure that the meal served
was in fact gluten free, but the front of the house staff’s lack of
communication with the kitchen resulted in a dining experience fraught with
near misses and apologies.
ServSafe Allergens online training course is just $22 and
the knowledge I gained was invaluable. The benefit for restaurant staff—both
front and back of the house—saves time, wasted meals and possible negative
publicity for any establishment.
Visit www.foodallergens.com
to learn more.
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