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Get input from parents and children to design kids’ meals
that are nutritious, satisfying and tasty. The payoff: options that appeal to
children are good for your sales.
Three participants of the National Restaurant Association’s Kids
LiveWell program share how they developed winning kids’ meals.
Discover best practices from Arby’s,
Applebee’s and bd’s Mongolian to
get started:
Make sure your menu evolves to keep pace with kids’ changing
tastes. Applebee’s started with what seemed fun for kids and added a few
“stealth healthy” options, says Darin Dugan, senior vice president of marketing
and culinary. “We approached the new menu by asking what kids and parents
wanted and let that steer our development,” Dugin says. “The result has been
very encouraging.”
Find out what consumers are looking for. Applebee’s studied
kids’ preferences through focus groups, surveys and in-restaurant testing. The
result: a menu that offers a breadth of choices and healthy options that kids
want to eat. Today, it offers 10 Kids LiveWell-approved meals, which Dugin says
are popular with guests.
“We’ve learned to listen to guests, whether they’re kids or
adults,” he says. “Use those insights to engineer a menu that meets their needs
in creative ways.”
Match what parents feel good about serving their children
with food their kids will eat. Like Applebee’s, Arby’s conducted focus
groups and quantitative research to find out what customers were looking for.
During the 10-month testing process, the company discovered parents weren’t
necessarily looking to count calories for their kids, but they wanted wholesome
options to choose from, says Debbie Domer, director of brand marketing.
For example, parents said they wanted more fruit, so the
3,400-unit chain added apple slices to the menu. It also added a salad and
turkey and cheese sandwich to the kids’ menu and switched to low-fat milk,
juice and bottled water as default beverages.
While Arby’s still sells more kids’ meals with curly fries
than apple slices, the changes are paying off. “It’s getting good response from
a sales perspective and positive feedback from moms who are happy with our new
offerings,” Domer says. “We feel we’re making a real impact with our
consumers.”
Make kids’ nutrition part of your mission. Arby’s wanted to
create awareness around wholesome, healthful options as part of its strategic
mission. “With Kids LiveWell, we thought it was a great opportunity to align
[with an initiative that focused] on everything we’d been and are doing,” Domer
says.
Show parents that healthful kids’ meals can be exciting by
offering choice, action and fun. bd’s Mongolian Grill developed an interactive
menu set up like a game board. Children get to bang a gong for completing certain
activities on the game board, such as eating a veggie or protein or using their
chopsticks.
Get kids’ buy-in by giving them more independence and
control over choices. Kids choose their own meat, veggies and sauce, build
their own stir-fry and take it to the grilling station to be cooked.
Being able to see the different choices and fresh colors – picking them – makes
a huge difference,” says Carrie Martin, vice president of operations support.
“By allowing them to create their own bowl, we offer them a little more room to
make their own healthful choices.”
Offer things kids are familiar with or get at home, such as
individually wrapped applesauce and juice boxes.
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