|Roz Mallet, 2012 National Restaurant Assoc.|
chairwoman, will open the Louisiana
Foodservice & Hospitality EXPO, August 11.
For 35 years, Mallet has made her career in the restaurant industry and began that career as many have-- as a college student. Her brother encouraged her to apply for a position where he worked—at El Chico—and within a few months she was promoted to a supervisor position. Mallet continued with the company through college and moved into an assistant manager role before moving into the corporate training department. Several years later, the company’s president, Thomas Doolin, moved on to W.R. Grace & Co., and Mallet was tapped as a training supervisor at a newly acquired two-unit chain, Applebee’s.
As the company’s headquarters relocated to Kansas City from Dallas, Mallet chose to stay in Dallas and consult with Doolin’s wife. After years of consulting, she returned to Applebee’s as the Vice President of Human Resources, where she was a valuable and trusted advisor.
She’s served as the Senior Vice President of Human Resources at Carlson Restaurants Worldwide, the parent company of TGI Friday’s and as the COO at La Madeleine, and the director of Caribou Coffee Co. After a year, she was hired as Caribou’s President and COO and also served as the company’s interim President and CEO.
“We are excited to have an industry professional of Roz’s caliber join us in New Orleans to kick off our 59th Annual EXPO,” said Stan Harris, LRA President and CEO. “Her determination, leadership and passion for the restaurant industry is truly remarkable and we look forward to showing her the Southern hospitality Louisiana is world-famous for during her stay.”
In recent years, Mallet has changed her career track to move to the entrepreneurial side of business as President and CEO of PhaseNext Hospitality—a franchise operating company. PNH’s mission is to deliver fresh, high quality quick casual restaurant brands that meet the public’s ever-increasing demand for higher quality food, service, hospitality and convenience to airport concessions programs and other non-traditional venues.
“She is a wonderful example of how, with motivation and determination, the opportunities in the restaurant industry are there for those who want them, and most importantly, want to work for them,” Harris added.
Not only does she put her all into her work, but she serves as a mentor to many. In 2008, she was recognized with the Women’s Foodservice Forum’s Trailblazer Award for supporting gender diversity and creating new paths for women in the industry.
She began serving on the NRA Board of Directors in 2004, and is also a member of the NRA EducationalFoundation Board of Trustees.