Why training is as important as hands-on experience
Hands-on experience is
undeniably important to developing an employee’s skills. But formal training is
equally important. In fact, more than half of restaurant operators plan to
devote more resources to employee training this year, according to the National
Restaurant Association’s 2014 Restaurant
Industry Forecast. Why the increased emphasis?
Profitability. Most hospitality operations run as a business.
For-profit operations and foodservice operations within hospitals and schools
must be concerned with nutrition, cost-control, budgeting and human resources
management. Having people on staff who are well-versed in such areas provides a
competitive advantage.
Performance. In a similar vein, employers want to maximize
productivity. Specific training in marketing, bar management and other areas
creates an atmosphere of professionalism that can boost output and morale and
decrease owners’ stress levels.
Education also can
ensure cooks and other food handlers meet desired standards. Training ensures
staff follow proven safety guidelines and managers use consistent
supervision practices on all shifts. Taking time to learn base knowledge gets
everyone “on the same page” and can reduce errors, promote positive
interactions, and provide guests with consistent quality.
Commitment. The hospitality industry offers opportunities
to people from a variety of professional backgrounds. While many career-switchers have
transferable skills useful to restaurant work, employers sometimes have
difficulty seeing beyond a candidate’s former position. Employers might
question an applicant’s true interest and wonder whether the job candidate
might jump ship when a different opportunity arises. Look for résumés that
include a relevant degree, certification or coursework to ease concerns about
inexperienced candidates.
Employers show a
commitment to employees’ long-term success by investing time and money in
education. In a field with high turnover rates, training can be an important
retention tool. It promotes staff stability and encourages workers to view
their employment as a dynamic career path.
