Hurricane Season is here! Is your business ready?

From June 1 to November 1 each year, the possibility that we’ll have to pack up our families and businesses and clear out of South Louisiana is very real. Many of us have been through the “big one” and our older members may have been through several major storms. It’s important that we don’t let those events get too far from our minds as time goes on. The trials were many and collectively as an industry, the times following them were definitely some of our hardest.

What should you be doing right now to prepare?

·         First, you need to meet with your commercial insurance agent to insure that your coverage is up-to-date and you understand if you are covered for wind, flood and fire damage and what your coverage for these damages are.

·         Second, don’t keep a large inventory of food. Food spoilage not only results in the loss of product, but potentially the loss of coolers and refrigerators. Ask your suppliers and distributors what their emergency plan entails.

·         Identify your emergency preparedness team. These are key staff members who are willing to stay behind and secure the premises and be the first back in to re-open.

·         Have a shut down plan. This outlines who does what in securing the location and handling technological matters such as: backing up your POS, batching out your credit card transactions, capturing your payroll information and securing your technology equipment. Thumb drives and laptops are recommended for these members during evacuation.  

·         Keep staff contact information. It is helpful to have an idea of where your staff is going to evacuate, have their cell numbers and also the phone numbers of any family members they may be staying with.

·         Consider creating a Facebook business page or Twitter account for your staff to communicate during an event. Cell phones may not be reliable giving tower outages, etc.

If evacuation is necessary:

·         Change your message on the phone or reservation line, cancel your reservations and parties.
·         Empty the ice machines and coolers.
·         Flip the breakers to the off position to reduce chance of fire.
·         Grab your important documentation—insurance policies, payroll, etc.

These are just the highlights of what you can do to prepare and reduce your losses during a weather event. There are so many aspects of emergency preparedness and it varies depending on your operation, number of locations and proximity to the Gulf of Mexico. Four things all of us can do is consider, think, discuss and act. It’s may not be fun, but it is completely necessary.

Natural disasters haven't dampened the spirits of Thai restaurateur

At the Louisiana Restaurant Association, we are acutely aware that it is hurricane season. Throughout the season, our communications department continues to remind members to Get A Game Plan in advance of any weather-related disruption of business. VP of Communications Wendy Waren has known Dussadee Oeawpanich for more than 10 years and felt her story would help illustrate the importance of being prepared-for your business, employees and family.

Dussadee Oeawpanich owns
Fizz Bistro n Bar in Khao Lak, Thailand.
She shares her experience with the LRA
of the possibility of evacuating for
a tsunami, as she's previously done, as
well as for Hurricane Katrina.

For five years, Dussadee Oeawpanich has operated a popular eatery in Khao Lak, located on the Andaman Coast of Thailand-nearly 10,000 miles from the Louisiana Restaurant Association headquarters. Until Hurricane Katrina hit Louisiana in 2005, she called New Orleans home and found comfort in the similarities between her hometown of Khao Lak and those of the Crescent City.

She returned to Khao Lak and found the local restaurant scene sparse with options and that inspired her to open her own place—Fizz Bistro n Bar. Now, she has one of the most popular eateries along the coast, serving what Oeawpanich refers to as “contemporary Thai cuisine influenced by my world travels and my time in the United States and Louisiana.”

Fizz Bistro n Bar is a small restaurant with 48 seats and just five employees. Oeawpanich serves as owner and manager and sometimes chef and bartender when duty calls. With limited staffing options, she’s found that her ability to pinch hit when the place fills isn’t as daunting as she once believed.

“I love visiting with my patrons and serving cuisine that I hold close to my heart,” said Oeawpanich. “Running a restaurant in Thailand is stressful but at the end of each night, we are just blissful having made them smiles and often reminisce about their travels, home cooked meals and desire to be adventurous in their selections.”

Fizz Bistro n Bar is located in Khao Lake

But running Fizz Bistro n Bar in its location presents a host of other challenges. For one, the most stressful is the constant reminder that she and her staff may have to close up shop at a moment’s notice and head for higher ground.

In 2004, when visiting her family in December, she was forced to evacuate when a Tsunami came ashore. Khao Lak was one the coastal areas of Thailand hit the hardest by the tsunami resulting from the 2004 Indian Ocean earthquake. While the final death toll was more than 4,000, local unofficial estimates are believed to be closer to 10,000.

“The area was destroyed and during the years since, the community has rebounded,” said Oeawpanich. “The experience of evacuating for the 2004 tsunami really prepared me for Hurricane Katrina’s evacuation and now, I feel I’m resilient enough to come back, rebuild and move on.”

Just like most of us in South Louisiana, she thought she’d have to leave for a few days and then be able to go back. That wasn’t the case in Khao Lak, nor was it the case following Hurricane Katrina, which resulted in her losing everything she had built during her time living in New Orleans. She remembers packing a few changes of cloths, food and water for two days and grabbing her passport.

“Unfortunately insuring my business in Khao Lak is not an option for me,” said Oeawpanich. “If you can find someone to insure you, it’s so cost prohibitive, it’s just not worth it.”

Before the tsunami of 2004 and Hurricane Katrina, she didn’t give much thought to hurricane preparedness. Now however, she realizes the extent of the damage and destruction major natural disasters can cause.

“Now, I’m highly organized and encourage my staff to have their game plans in order, a bag packed with their most cherished belongings,” she said. “I’ve lost everything and many of them have too, but as time passes, the memories of that loss fades and becomes a distant memory.

www.getagameplan.org helps Louisiana
businesses and families prepare for
weather-related emergencies with check
lists, tips and resources.

She recognizes the enormous risk she has running Fizz, but it’s one she feels prepared for and her love of her hometown and her business trumps the risk in her opinion.

Do you have an emergency plan in event of a Hurricane? Where will you go? Where will your staff go? How will stay in contact with them? What’s your plan for securing your restaurant?

Visit www.LRA.org’s Members Only Section for a sample plan and tips for getting your game plan.